As we know the dynamics of marketing has been completely changed in past few years. Consumers not only buy the product or services , they also buy feelings, emotions that urge them to buy and stay connected with the particular brand for a longer time. Social CRM is not simply based on client data and client interaction however; it is more based on conversations and relationship we build with customers during the interactions over the social networking websites. As per one of the recent surveys done by Twitter and Market Probe International, 64 per cent of social media users have shared a positive experience about a business online. By implementing the Social CRM strategy to your business you can avail ample of benefits like Marketing teams can identify and track your businesses biggest online champions and influencers and follow what they are saying and sharing. Upper management can prioritise social prospecting with the involvement of all relevant employees Business become less rel...